Four industries. Four operating systems. Four businesses that compounded after we shipped.
Trades · Hartwell PlumbingYear One
From 6 admin staff to 1, with double the jobs scheduled.
Family-run plumbing business buried in spreadsheets. We built a voice-first dispatch OS — book, route, invoice, follow up — all via the AI workforce.
+184%
Jobs scheduled / month
−83%
Admin headcount
4.2 min
Avg call → booked
$1.4M
ARR added in year 1
“
It feels like we hired the best office manager we've ever had — except it never sleeps.
— M. Hartwell, Director
01Inbound call
→
02AI dispatcher
→
03Route + book
→
04SMS customer
→
05Invoice + follow-up
Hospitality · Beaumont GroupYear One
Four venues, one AI manager, zero clipboards.
Multi-venue restaurant group running on whiteboards and group chats. We unified inventory, rostering, supplier ordering, and customer comms behind a single voice command layer.
−$420k
Annual food waste
97%
Roster fill-rate
31s
Supplier reorder cycle
+22pts
NPS
“
I used to spend Sundays doing rosters. I haven't opened a spreadsheet in eight months.
— S. Beaumont, Group GM
01POS signal
→
02Inventory agent
→
03Supplier order
→
04Roster sync
→
05Owner digest
Legal · Northwood PartnersYear One
Contract triage that would have taken paralegals 40 hours, in 12 minutes.
Mid-sized commercial firm drowning in inbound contracts. We built a triage agent that reads, classifies, redlines, and routes — with human review only on the 8% that need it.
12 min
Avg triage time
92%
Auto-handled
3.4×
Capacity per partner
0
Compliance breaches
“
Our partners stopped doing paralegal work. That's the entire pitch, and it actually happened.
— J. Northwood, Managing Partner
01Inbound contract
→
02Triage agent
→
03Redline engine
→
04Partner review
→
05Send + log
E-commerce · Forge & FieldYear One
Customer support that never queues, on a team of four.
DTC outdoor brand scaling 8× year-on-year, drowning in support tickets. We built an AI workforce that resolves 86% of tickets end-to-end and escalates the rest with full context.
86%
Auto-resolved
28s
Avg first response
+18%
CSAT
−$680k
Support spend
“
Black Friday used to be the worst week of our year. This year we watched it on a dashboard.